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Customer Charter
Genuine Products
We insist all suppliers to MEDiCARE must provide certifiable documents to prove that all products are genuine and safe and comply with the current regulations.
All imports must have been pre-registered with registration codes and agreed translations approved by the authorities displayed on the packaging.
Customer Charter
The whole business is customer focused trying to stay ahead of customer expectations but on trend, aspirational without being unrealistic and bringing customers new discoveries on every visit at affordable prices.
We always try to live by our Customer Charter:
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Money Back Guarantee If you are not completely satisfied with any product purchased at MEDiCARE, you can return it together with the receipt and have a full refund or exchange within 7 days of purchase. Some conditions apply, e.g. color cosmetics, prescription drugs and underwear cannot be returned. |
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No Fake Goods MEDiCARE only purchases genuine products from fully licensed companies. Strict procedures are in place to ensure we never knowingly sell fake products. |
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Freshest Quality Products MEDiCARE works closely with its suppliers to ensure that we only sell the freshest product with the longest life before expiry. |
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Never Knowingly sell Expired Products MEDiCARE has strict internal procedures to ensure products are removed from sale before they expire. |
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New Discoveries on Every Visit Our whole team is passionate about being first with new and exclusive products and offering the best and widest range possible in Health and Beauty. |
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Cleanliness & Hygiene We aim to consistently maintain the highest standards of cleanliness throughout the store and a professional, modern shopping environment. |
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Service MEDiCARE is passionate about customers receiving consistent excellent service from friendly, knowledgeable and confident staff on every visit. |
We know we don’t always get it right and would appreciate you letting us know when we fail to meet your expectations.
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